Medical Call Center Services


As a HIPAA-compliant medical answering service, Answering Advantage is available 24/7 to take and deliver messages from your patients. Our company was founded in 1997 as an all-medical answering service, and our agents are dedicated to providing the best service possible. Our years of medical answering service experience give you peace of mind that our live bilingual agents will provide your patients with excellent service to get the help they need. We do it all, from taking consult information to dispatching patient emergencies. We’re proud to serve medical clients in Memphis, the Mid-South, and nationwide with accountable call center services.

Why Your Business Should Use a Medical Answering Service

Automated phone systems can frustrate patients, especially if they cannot get the answer needed or talk to a live person quickly. Stop making your callers listen to multiple voice prompts and make selections. Choose Answering Advantage to help your patients 24/7.

We are a HIPAA-compliant call center with live, bilingual agents available to help your patients quickly get the help they need. Your patients will reach a real person to take and deliver detailed messages to your office 365 days a year. You’ll enjoy peace of mind during your off hours, and your patients will be happier that they get the solutions they need without fighting with an automated system.

Let Us Handle Patient Inquiries

We provide medical answering services for a wide range of patient inquiries by taking your office’s calls 24 hours a day, 365 days a year. We handle after-hours and overflow calls to ensure you never miss another call or leave patients frustrated because they cannot talk to a real person. Our telemessaging system lets our agents deliver messages and obtain detailed referral information while you choose message delivery options that fit your needs. You can choose e-mail, text message, phone call, or fax to ensure you receive patient inquiries promptly.

We handle:

  • Appointment Verification
  • Appointment Confirmation
  • Appointment Reminders
  • Prescription Requests
  • On-call Scheduling

We also offer a secure online customer portal for self-service support options. Patients can access their portal 24/7 to view appointment updates, patient notes, and messages. They can easily manage their appointments via the portal or our 24/7 medical call center. We also call patients with appointment reminders to help reduce no-shows and increase office efficiency.

Types of Medical Centers We Serve

  • Hospitals
  • Medical Clinics
  • Health Systems
  • Solo Practitioners
  • Rehab Facilities
  • Home Health Agencies
  • Psychologists
  • Psychiatrists

We provide medical answering service to medical offices and companies in the surrounding Memphis, TN area and across the United States. Medical professionals benefit from a HIPAA-compliant medical answering service because of our quality customer service, peace of mind of not missing calls, and convenient reports of messages taken.

From individual offices to large organizations, Answering Advantage is a solution to best help patients and improve employee efficiency by allowing them to focus on more critical tasks than calling for appointment reminders.

24/7 Support: Reliable Medical Answering Solutions from Answering Advantage

Trust Answering Advantage for reliable 24/7 medical answering solutions for your business. We understand that a messaging center is your medical office’s and patients’ lifeline after regular business hours. Let our agents handle everything from taking consult information to on-call scheduling to dispatching patient emergencies. Our HIPAA-compliant answering service is like an extension of your business by providing your patients with the level of customer service they expect and answering their calls quickly.

A medical answering service gives you peace of mind and helps optimize your team’s time by taking and delivering patient messages after hours or during busy times. Contact us today to learn how Answering Advantage’s medical answering service can give you peace of mind.

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