Medical Call Center Services

Answering Advantage was founded as an all-medical answering service. We understand the unique needs of physicians, home health and hospice agencies, DME companies, psychologists, psychiatrists and clinicians. We provide local and nationwide medical answering service solutions to individual and large practices.

We understand that an answering service is the lifeline for your office and your patients after normal business hours. We handle everything from taking consult information to dispatching patient emergencies.

Why Choose Answering Advantage For Your Medical Message Service?

  • Our telemessaging system allows us to take and deliver messages after hours and/or obtain detailed referral information.
  • On-call scheduling
  • Appointment verification, appointment confirmation, appointment reminders
  • Answering Advantage is a HIPAA compliant answering service.
  • Our system has screen customization that displays your exact messaging instructions. Our staff follows your procedures and protocols for great patient communication.
  • We can program daily faxes or emails to provide a re-cap of the all messages taken while the office is closed.
  • You choose the delivery option: e-mail, 2-way paging, text messages to cell phones, faxing and alpha & digital paging.
  • Customer Service is our priority. At Answering Advantage the agents are instructed to never say “We’re just the answering service,” unless you want us to.
  • Bilingual (English/Spanish) 24/7 call center, 365 days a year. We don’t take vacations or only work 9-5. You can enjoy peace of mind during your off hours.

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