• Our Industry Awards

    July 12, 2013


    Our commitment to customer satisfaction, industry technology and outstanding service has given us the honor to receive numerous awards. Answering Advantage is the only answering service in the city of

  • Flood, Tornado and Severe Weather V...

    May 22, 2011


    Severe weather across the country has left many in need.  Please consider making a donation to The Red Cross,

  • Destined for Extinction?

    February 9, 2010


    A colleague recently posted an interesting article link on our national trade association’s list serve, “9 Careers on the Way Out, ” #3 caught my attention, needless to say.

  • Being Kind to Your Customers by Ed Horrell

    January 4, 2010


    As a customer service advocate, I tend to watch customer service from two perspectives. One is from the perspective of what I prefer personally, the second is what I perceive

  • The Real Thing

    November 13, 2009


    Being the owner of an answering service, I feel like I may be more aware of what I receive, or don’t receive, when it comes to customer service. I know

  • Call Forwarding

    November 9, 2009


    Did you know that the Call Forwarding Feature is a service provided by your telephone company, not your answering service? Your answering service is only the recipient once the feature

  • National Trade Association on The Hill

    November 9, 2009


    On Tuesday, November 3, members of the Association of Teleservices International (of which Answering Advantage is a member), “walked the Hill” to speak with elected officials about the proposed changes

  • Everything Old is New Again

    November 6, 2009


    I am thrilled to launch Answering Advantage’s new website,, same address, different look.  Many who previewed it responded that it was “easy to navigate” and that it felt “fresh.” 

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