Inbound Telemarketing

Inbound Telemarketing Services

Answering Advantage is proud to offer inbound telemarketing services. Since we are open 24 hours a day, we can take your orders and calls around the clock. Our call center agents are trained on your specific product information and call screens are scripted according to your instructions. We can also assist you with short-term or long-term advertising campaigns, any ongoing projects, seminar registrations, event RSVP’s, clinical trials and employee check-in.

We can develop an account using our software or use your existing web site. Outsource this part of your business to give you more time to work on your business. Or let us help with call overflow when your lines are busy or too many of your callers are being placed on hold.

Who Can Benefit From Order Entry Services At Answering Advantage?

  • E-commerce businesses
  • Mail-order businesses
  • Home-based businesses
  • Businesses needing additional staff and hours to take orders

Whereas outbound or traditional telemarketing involves calls to the customer in an attempt to make a sale, inbound marketing covers the calls made by a customer or prospective customer with questions, pain points, or orders. It is an essential piece of your company's total marketing package.

At Answering Advantage, we pride ourselves on offering premier inbound telemarketing services. Our call center agents are trained on your specific product information and provide your customers 24 hours daily, seven days per week, with scripted information according to your instructions. Whatever your inbound telemarketing needs, we can customize a plan specifically for your business.

inbound telemarketing

What is Inbound Telemarketing?

Inbound telemarketing is a type of passive telemarketing that is prompted when a customer reaches out to you. The customer may have seen your product or service in an ad, wants to ask a question about your product or an order, or has an issue or suggestion they want to discuss. Inbound telemarketers are trained in the correct responses for the best customer service while employing a tested sales strategy.

For example, if a customer calls with questions about a special they have seen advertised for your company's service, an inbound telemarketing strategy may be to set up an appointment for the service while keeping the customer informed.

Types of Inbound Telemarketing

Inbound telemarketing can be customized to your company's needs. Some of the most common are:

Customer Service

A common inbound call center service is that of providing great customer service and resolving issues. This can help to build loyalty and customer retention. Having customer service available 24/7 is important for keeping your customers satisfied and informed.

Orders and Appointments

When a customer is calling in to place an order or set an appointment, an inbound telemarketing call center can assist while answering product questions or concerns. Even if your business is set up to take orders and set appointments, inbound call centers can handle the overflow so you never miss a sale.

 Business Growth

If your business is growing faster than you can staff it, or if you have special projects in the pipeline, Answering Advantage can help with that as well. Let us keep your business running smoothly without ever missing a sale.

Why Are Inbound Telemarketing Services Important?

Answering Advantage is here for your business when you need us. Twenty-four hours a day, seven days a week, our inbound call centers offer top-notch customer service and timely, informed responses. Our call center agents are trained on your products and services to professionally and courteously answer all of your customer's questions. We can also handle overflow and special projects such as seminar registrations, clinical trials, and employee check-ins so you and your staff can concentrate on your business.

Your business is important. And your customers are essential. Let our friendly and professional staff provide the inbound telemarketing services that you need. We can develop an account using our software, or we can use your existing website. Optimize your business communication and response with inbound telemarketing with Answering Advantage.

Stay Ahead of the Curve with Innovative Inbound Telemarketing Solutions 

Inbound telemarketing is essential for busy companies who want to provide optimal customer service and premium customer responses. Inbound telemarketing can not only increase your return on investment by reaching an untapped customer base and keeping you competitive in the marketplace, but it can save you money over other marketing strategies.

Discover our 24/7 inbound telemarketing services at Answering Advantage. Let us handle your calls and orders seamlessly. Contact our team today!

Image Source: Mikko Lemola / Shutterstock

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