We have experience with a diverse group of customers and years of experience. Our team understands the demands of your business and the importance of customer service. Describe your needs to us and we’ll create an account perfect for your business. Our services range from basic message-taking to more complex scripted accounts. We also offer call overflow for your office when all lines are busy or when your staff cannot answer the phones.
You will never have to hire additional staff to answer your phones when our trained staff can handle the calls for you while you take care of other business matters. With our services you will not need to hire a temp if your full time staff is on medical leave or vacation. You won’t have to worry about phone coverage when your staff goes to lunch.
Why Choose Answering Advantage For Your Commercial Message Service?
- We can provide small, medium and large companies a variety of answering service solutions.
- We offer a live voice to help you maintain communications with your existing customers and help you establish new ones.
- Our call center team is trained to answer and handle your calls the way you want us to- we customize your account to fit your needs.
- Our staff answers your calls with the exact words or phrase you desire. Our staff follows your procedures and protocols for great communication with your callers.
- We offer 24/7 Tier One Help Desk and Support.
- We can program daily faxes or emails to provide a re-cap of the all messages taken while your phone lines are transferred to us.
- You have the flexibility to forward your telephone lines to us whenever you need to…a few hours a day, a few days a week or 24/7.
- You choose the delivery option- e-mail, 2-way paging, text messages to cell phones, faxing and alpha & digital paging.
- Customer Service is our priority. At Answering Advantage, the agents are instructed to never say “we’re just the answering service,” unless you want us to.
- Bilingual 24/7 call center, 365 days a year. We don’t take vacations or only work 9-5 so you can enjoy peace of mind during your off hours.