Our Services

Answering Advantage is the answer you’ve been looking for because we customize each account to meet and exceed your needs. We can answer your overflow calls, serve as your after hour call center, verify appointments, manage campaigns, conduct surveys and serve as your virtual receptionist. We also offer toll free telephone numbers.

Our services give you peace of mind which allows you to focus on gaining new customers and servicing existing ones. You can even go on vacation or attend a meeting knowing that your calls will be handled professionally, just like you would handle them.

We not only provide a variety of services, we also have experience with a variety of business types and sizes. Since 1997, we have been providing answering service for Healthcare and Medical Offices, Property Management companies and Apartment Communities , Attorneys, Electricians, HVAC businesses, Realtors, IT companies, and Plumbers, to name a few. We provide services to all types of businesses- small, medium and large.

Answering Advantage hires and retains excellent employees and we use the best call center solutions software available to insure you receive the best service.

Please click the links below to learn more about our various services.

Medical Call Center Services

	We understand that an answering service is the lifeline for your office and your patients after normal business hours. We handle everything from taking consult information to dispatching patient emergencies. More info...

Commercial Call Center Services

	We provide service to a variety of of small, medium and large businesses. You can utilize our service as much as little as your needs require. You tell us what you need and we'll create an account perfect for you. More info...

Inbound Telemarketing / Order Entry Services

	Since we are open 24 hours a day, we can take your orders and calls around the clock. Our call center agents are trained on your specific product information and call screens are scripted according to your instructions. More info...

Call Overflow / Re-Routing Services

	Answering service coverage can be set up to ring to our service when all of your office lines are busy or after a designated number of rings via features from your telephone company. Your callers never receive a busy signal, and all of your calls are answered with a live voice. More info...

Appointment Services

	Answering Advantage can manage all of your appointment needs. We can schedule, confirm and cancel appointments for your office using our web based appointment and scheduling software - TurboSchedule. More info...

Appointment Confirmation, Reminder and Announcement Services

	Can you imagine how much time you would save your office staff each day if someone else accurately verified your appointments and took cancellations? Answering Advantage can using Veri-Call, appointment verification software. More info...

VoiceMail Service

	We offer voicemail services for businesses and individuals. There is no equipment to purchase and no need for an additional telephone line. More info...

Virtual Receptionist Services

	The way you answer your phone says a lot about your business. Customers and potential customers want to make an immediate human connection. Using the virtual receptionist service at Answering Advantage is only 20% of the cost of having someone in your office. Plus, we never call in sick! More info...

Bilingual (Spanish / English) Services

	We are pleased to offer bilingual (Spanish / English) answering services 24/7. Answering Advantage understands that in today’s business environment it is important to offer bilingual and translation services to you and your callers. More info...

Customer Survey Services

	Let our trained staff be a 3rd party in obtaining valuable feedback from your customers to help you maintain the highest level of customer satisfaction. We can create a campaign for any business type and size. More info...

Short-Term Campaigns Solutions

	Answering Advantage will gladly work with you on your short-term project or campaign regardless of the time frame needed, whether it's 2 weeks or 2 months. We will custom design an account that best suits your needs. More info...