Answering Advantage Blog
Flood Victims Need Your Assistance
Who's Answering Your calls (March Spotlight)
Meet Answering Advantage Team Members
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Destined for Extinction?
It's all about the touch.
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Who's Answering Your Calls? (January Spotlights)
Meet 2 Answering Advantage Team Members
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Being Kind to Your Customers by Ed Horrell
Who's Answering Your Calls? (December Spotlights)
Meet 2 Answering Advantage Team Members
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Our Industry Awards
Answering Advantage is the only answering service in the city of Memphis and the Mid-South to have earned a national award of excellence in 2004, 2006, 2007, 2008 and 2009 for outstanding customer service from the Association of Teleservices International.
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The Real Thing
Being the owner of an answering service, I feel like I may be more aware of what I receive, or don’t receive, when it comes to customer service. I know we all want it and that most talk about the bad instead of the good. What a shame – we all know positive reinforcement further encourages good behavior. I try hard to let someone know, with the specifics, when I’ve received great customer service. Do you let someone know when you’ve had a positive experience?
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Call Forwarding
Did you know that the Call Forwarding Feature is a service provided by your telephone company, not your answering service?
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Everything Old is New Again
I am thrilled to launch Answering Advantage’s new website, www.answeringadvantage.com, same address, different look. Many who previewed it responded that it was “easy to navigate” and that it felt “fresh.”
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National Trade Association on The Hill
On Tuesday, November 3, members of the Association of Teleservices International (of which Answering Advantage is a member), “walked the Hill” to speak with elected officials about the proposed changes to the FUSF (http://bit.ly/4pMHHC ) and how these changes will affect our industry. A total of 51 meetings were made!
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