Answering Advantage Blog

Call Forwarding

Did you know that the Call Forwarding Feature is a service provided by your telephone company, not your answering service?  Your answering service is only the recipient once the feature is activated.  And yes, unfortunately, your telephone lines may become unforwarded every once in a while for a variety of reasons – power outages or surges or diagnostic testing by the telephone company.  Be prepared for the slight chance this may happen to you.  If you don’t already have the Remote Call Forwarding Feature, call your telephone company today.  For a small monthly fee, you’ll be able to forward your phone lines anytime and from anywhere.  It’s like a good insurance policy.